COVID Changes at Bay Vets
COVID Changes at Bay Vets
Coronavirus has meant that we have had to change the way we work. We want to keep you, your pet and our team as safe as possible.
FAQs
What happens when I have a consultation with my pet?
We are consulting in a distanced way, when you arrive at the surgery for your appointment please check-in with our roving receptionist or phone us to let us know you are here. The receptionist will then let the vet know you are waiting. When the vet is ready they will come out to the car park to collect your pet, please keep a distance whilst you speak to the vet about your pets problem.
The vet will then bring your pet into the surgery and examine them with a nurse. Once they have finished they will bring them back out to you and inform you of the plan.
After your appointment the roving receptionist will organise payment in the car park.
Why cannot I come into the surgery when I am now allowed to go to the pub or the hairdresser?
Our team has to work closely together inside the building, the nature of our work means we cannot maintain the 2 meter distancing guidelines – Imagine trying to hold a cat for a blood sample with the vet being 2 meters away! With the test and trace system, if any of our team are identified as being in contact with someone who has coronavirus, this could mean the whole team has to isolate for 2 weeks. We would then not be able to provide our services to our valued clients for that time. One of the main risks of our team contracting coronavirus is from contact with our clients unfortunately! So for the moment we are maintaining distancing to protect our team to ensure we are able to provide our full range of services.
Can I still get flea and worming treatments and food for my pet?
Please call us 48 hours before the product is required this will give us time to prepare. Products must be paid for in advance over the phone. When you come to the surgery to collect them, please speak to our roving receptionist or phone us from the car park and they will bring them out to a plastic collection tub at the entrance.
Please wait until the receptionist has moved back before coming to collect these products from the tub.
My pet is on prescription medications, how do I go about getting these?
We are still seeing pets for repeat prescription check-ups. If you would prefer, and if the vet agrees, we can offer telemedicine appointments for these check ups to minimise contact for you.
If you have been seen within the previous three months and do not require a check-up then please phone us 48 hours in advance to order and pay for these medications. Please then follow the same procedure picking them up as detailed about in the flea and worm instructions.
Are you doing boosters?
We have resumed booster vaccinations at all of our branches, please phone your usual branch to make an appointment. You can also book these appointments 24 hours a day through our online booking system here.
Are you doing puppy and kitten first vaccinations?
We are accepting appointments for puppy and kitten vaccinations at all of our branches. Due to distancing measures we are working on a reduced team so we may ask you to be seen at a different branch should it be busy at your most local clinic. Please see our website for details of our puppy packages and of our healthcare plan.
Can I book my pet in for neutering?
We have resumed our neutering operations please phone any of our surgeries to book these operations.
Are you running puppy parties?
Unfortunately, due to distancing measures it would not be sensible for us to start puppy parties for the moment. We have a link to some really useful information one of our nurses has put together.
Coronavirus has meant that we have had to change the way we work. We want to keep you, your pet and our team as safe as possible.
FAQs
What happens when I have a consultation with my pet?
We are consulting in a distanced way, when you arrive at the surgery for your appointment please check-in with our roving receptionist or phone us to let us know you are here. The receptionist will then let the vet know you are waiting. When the vet is ready they will come out to the car park to collect your pet, please keep a distance whilst you speak to the vet about your pets problem.
The vet will then bring your pet into the surgery and examine them with a nurse. Once they have finished they will bring them back out to you and inform you of the plan.
After your appointment the roving receptionist will organise payment in the car park.
Why cannot I come into the surgery when I am now allowed to go to the pub or the hairdresser?
Our team has to work closely together inside the building, the nature of our work means we cannot maintain the 2 meter distancing guidelines – Imagine trying to hold a cat for a blood sample with the vet being 2 meters away! With the test and trace system, if any of our team are identified as being in contact with someone who has coronavirus, this could mean the whole team has to isolate for 2 weeks. We would then not be able to provide our services to our valued clients for that time. One of the main risks of our team contracting coronavirus is from contact with our clients unfortunately! So for the moment we are maintaining distancing to protect our team to ensure we are able to provide our full range of services.
Can I still get flea and worming treatments and food for my pet?
Please call us 48 hours before the product is required this will give us time to prepare. Products must be paid for in advance over the phone. When you come to the surgery to collect them, please speak to our roving receptionist or phone us from the car park and they will bring them out to a plastic collection tub at the entrance.
Please wait until the receptionist has moved back before coming to collect these products from the tub.
My pet is on prescription medications, how do I go about getting these?
We are still seeing pets for repeat prescription check-ups. If you would prefer, and if the vet agrees, we can offer telemedicine appointments for these check ups to minimise contact for you.
If you have been seen within the previous three months and do not require a check-up then please phone us 48 hours in advance to order and pay for these medications. Please then follow the same procedure picking them up as detailed about in the flea and worm instructions.
Are you doing boosters?
We have resumed booster vaccinations at all of our branches, please phone your usual branch to make an appointment. You can also book these appointments 24 hours a day through our online booking system here.
Are you doing puppy and kitten first vaccinations?
We are accepting appointments for puppy and kitten vaccinations at all of our branches. Due to distancing measures we are working on a reduced team so we may ask you to be seen at a different branch should it be busy at your most local clinic. Please see our website for details of our puppy packages and of our healthcare plan.
Can I book my pet in for neutering?
We have resumed our neutering operations please phone any of our surgeries to book these operations.
Are you running puppy parties?
Unfortunately, due to distancing measures it would not be sensible for us to start puppy parties for the moment. We have a link to some really useful information one of our nurses has put together.